Alcatraces Ballroom

Really bad service. We were promised all these things and in the end most of the services were not up to standard. You have to contact the cake lady to tell her what you want but she has horrible customer service. She doesn't answer your calls or texts and doesn't do just any cake design like the contract promises. She's under Mi Rinconcito Cakes on Facebook. I kept showing her cakes i wanted and she would leave me on read. When i called she told me she never saw my texts or messages because it was always the excuse her son was on her phone. For the design of the cake i wanted she said she couldnt do it because she didnt have all the materials. The wedding was over a month away.. you have time to buy it?? The contract clearly says "Cake design any style." I think she just said that because she couldnt decorate it, it was extravagant i will admit. If thats the case they should not say any style if they are limited. We had no idea of what we could get for a menu for the wedding as we were told at first we have to wait to find out till 1 month before because they go based off whats "on special" at the store. I couldn't contact the cake lady or show what I wanted till 1 month before as well.So i went months not knowing many details. I trusted in them to take care of everything and in the end i as the bride was very disappointed and my friends and family were not happy. We ordered 200 plates from the catering company along with extra boxes of pizza and fried chicken that we paid with our own money and the manager and servers were not giving it to my guests. I also took desserts that i made to go along with the chocolate fountain that we were promised with fresh fruit, and all the fruit ran out after a few minutes in line, so most of the guests didnt get any. Good thing there was plenty of extra desserts that me and my mom provided but the staff still wouldn't give it all away. We brought back most of the desserts we had made because they were only giving one little piece to everyone when we had made plenty. They also lied and said my event was from 6-1 am and i had put on the invitations dinner was at 6 and not till two days before i was told dinner was at 7. Everyone got there at 5:30!! They were hoping to eat at 6 like the invite said. How embarrassing, the staff didnt even offer them drinks so they sat there an hour and a half with nothing to eat or drink. The dj told me the food got there earlier so we could eat at 6:30 but then the manager said no at 7. It was horrible lack of communication. I as the bride wasnt considered and they would only listen to my husband. We ran out of Aguas Frescas, and we were told there would be water and soda available all night when there wasnt, only water. Me and my husband wanted to cut the cake and then serve it but no one brought us plates or forks or knives, so we had to use our hands. And not all my guests got cake. It was a 4 tier cake and 200 people at the wedding but i brought back more than half the cake? My grandpa complained he never got cake. The servers did not pass it around to everyone like they were supposed to. Ridiculous. I even took my own coffee pots and coffee station to offer the guests coffee when they arrive since it's cold outside and the manager did not let me until AFTER dinner. Everything i provided myself they still took control of! I tried hard to not be a bridezilla or let them ruin my day but i couldn't help but feel embarrassed and disappointed. The robot performers on stilts were suppossed to arrive when the dance started and offer balloons didnt do that. Only one arrived and halfway through the end of the night and with no balloons. And he only performed/danced for 30 minutes then left. And thats what i was looking forward to the most. Only positive thing was the dj was very nice and considerate, but even he didnt have control because the manager was too bossy and controlling. The dj also played great music and everyone just about danced. But overall Don't book here, you don't know details until after you pay.

Rude and sarcastic guy on the phone and WAY too pricey, I asked how much the hall would cost without them providing food or DJ to hopefully bring the price down from $5500, and when i asked this he asked me “what kind of party is that” after explaining i have planned and helped plan many parties before, i was planning on providing food from a catering company & i know plenty of DJs, he said “this is your first time doing this right?” Extremely unhelpful and wayy too pricey.

Sadly the crew was very rude… Dj was excellent must admit he was nice and communicated with us … food somehow ran out cake was not as we expected ( the decorating on it ) & also ran out supposedly. Also a major major disappointment with the photographer , long story short I took better pictures and videos with my phone & he charged me extra for additional services which were very bad performed…

The workers don't have any hospitality, the owner was disrespectful, the food was served cold and was very distasteful. The bathroom were a complete mess and were under stocked. Not allowed to do anything with out them being on your back, definitely have to walk on egg shell during your own event. Really try looking at other banquet halls before considering this one. If I am able to give 0 stars I would, worst experience I've had.

I attended a family reunion here at this hall, and walking in it seemed as though the huge investment would be worth it. BUT that quickly changed once the staff at the hall tried doing anything and everything to shut the reunion down without any reason. There were several moments where we witnessed the staff, security and the other officer on duty eat the food and candy we purchased, without a care in the world. Please dont waste your time or money on such a poorly operated "party hall".

This hall was EXTREMELY unprofessional and rude. They tried to shut down our event multiple times and rudely kicked us out when it ended. The food was not good. To top it off the floor was very uneven, it made the tables wiggle and made the entire eating experience more unpleasant. The DJ was awful as well. He kept playing music that no one enjoyed and kept playing it, even though no one was on the dance floor. His request list was 5 songs long at max and didn’t play one. I would never recommend this hall to anyone. Please keep looking.